How long will it take HOTELI to process my booking?
Direct bookings proceed real-time; request bookings by fax are processed and confirmed within 24 hours.

Why do I have to include my credit card?
To allow us to proceed with your booking.
We request your credit card details as a form of security. It is used to guarantee your booking to the hotel. Your information is strictly confidential. We do not debit your card. Hotels charge you as soon as you depart your stay. 

How do I know my reservation is confirmed?  
You will receive a confirmation of your booking via e-mail.

Can I use a telephone and contact HOTELI to book rooms?
Only our website offers the possibily to book rooms.

How do I change or cancel my booking?  
Very easy; by using the cancellation link given in the confirmation e-mail of your booking.

How secure is HOTELI?
Transmissions and processing are secured through a Secure Internet Server.

Is it save how you handle my credit card details?
Yes it is; HOTELI carefully secures and handles your details.

Are taxes included in the room rates?
Taxes are included in the room rates, unless stated differently.

Do I pay a reservation fee?
When you book a room with us you do not have to pay a fee for the reservation.

Do I pay for cancellation?
That depends on the cancellation policy of the hotel.
We keep the standard cancellation policy of the hotels. If you fail to arrive and you have not cancelled your booking before the cancellation time given on the hotel information page, then you pay for cancellation. 

How do I pay my hotel bill?
You pay the room bill in cash or with credit card at the hotel.

Which credit cards may I use?  
We accept VISA, MASTER CARD, AMERICAN EXPRESS; some hotels accept Diners Club, JCB and other local cards.

Where can I find directions to the hotel?  
On each hotel page you can find location and direction details.

Where can I find maps and other information about the hotel?
On each hotel page you can find information about the hotel.